Our Shipping Process

To ensure the safety of your furniture we've teamed up with PackShip USA. They guarantee the safety of your furniture from our builders to you.

First:
When we receive notification from our builder that your furniture is completed we will notify you that your furniture is complete and that our shipping company is picking it up. We will then notify PackShip to pick up your order to start the shipping process.

Second:
PackShip picks up the furniture from the builders and brings it back to their warehouse. Before accepting the pick up, the PackShip representative inspects the furniture for scratches and gouges in the wood while and at the vendors.

Third:
The furniture is inspected again and is packaged for safe shipping. During the packaging process, a variety of packaging materials may be used. Foam-In-Place (FIP) is manufactured foam that is dispensed with a machine in a liquid state. While being dispensed, it expands and conforms to the object, creating a mold as it sets up. This creates a custom fit around the touch points of the furniture piece. A gray film is placed between the furniture and the liquid foam so the FIP does not touch the furniture. All flat sides and tops are protected with 3/4" polystyrene sheets. A custom box made from 275 pound test, double wall cardboard sheeting covers the furniture piece. After boxing, large furniture pieces are strapped to pallets for easy transferring by the carrier.

Fourth:
In about 5-10 business days, your furniture is ready to ship. It is released to a freight company who carries it to your area. At this stage PackShip will call you with a tracking number as well as an estimated arrival date and receiving instructions.

Fifth:
Depending on the delivery option selected, the merchandise is delivered via curbside or inside your home or office. For details about curbside and inside delivery see information below.